RECA is responsible for setting and enforcing the standards of practice for the industry. RECA will investigate complaints about licensees breaching those standards, and issue discipline when necessary. RECA also investigates individuals or companies practicing without a licence.
RECA reviews complaints from consumers, licensees, industry associations, financial institutions, law enforcement agencies, and other regulatory bodies. RECA will also review information received from any source that could potentially breach RECA legislation.
RECA will only examine complaints that fall under its jurisdiction (through the Real Estate Act and Real Estate Act Rules).
RECA does not investigate matters that relate to the conduct or obligations of buyers, sellers, property owners, tenants, or condominium boards/corporations, nor is RECA responsible for investigating complaints against condominium managers for matters that fall under the Condominium Property Act. Please contact Service Alberta for consumer, tenancy, and condominium property complaints (as applicable).