Online Complaint Form

RECA is responsible for setting and enforcing the standards of practice for the industry. RECA will investigate complaints about licensees breaching those standards, and issue discipline when necessary. RECA also investigates individuals or companies practicing without a licence.

RECA reviews complaints from consumers, licensees, industry associations, financial institutions, law enforcement agencies, and other regulatory bodies. RECA will also review information received from any source that could potentially breach RECA legislation.

RECA will only examine complaints that fall under its jurisdiction (through the Real Estate Act and Real Estate Act Rules). 

RECA does not investigate matters that relate to the conduct or obligations of buyers, sellers, property owners, tenants, or condominium boards/corporations, nor is RECA responsible for investigating complaints against condominium managers for matters that fall under the Condominium Property Act. Please contact Service Alberta for consumer, tenancy, and condominium property complaints (as applicable).

  • Notice to Consumers

    Use this form if you have a complaint about an industry professional or their activities. The Real Estate Council of Alberta (RECA) may also investigate the activities of unlicensed individuals if their activities required a licence from RECA.

    * Please submit separate complaint forms for each individual you’re complaining about.

    If you are a licensed industry professional making a complaint about another industry professional, you must notify your broker or broker delegate. Your broker or broker delegate must speak to the subject’s broker or broker delegate before you make your complaint. This does not apply to complaints against real estate appraisers.

    For more information on RECA’s complaint process, see Complaints & Discipline.

    If you would prefer to put pen to paper, you can download and print the complaint form. Please send the completed form to or by mail.

  • A. Who are you? (Complainant)
  • B. Who are you complaining about? (Subject)

  • Resolution efforts

  • Did you contact the industry professional’s broker to resolve this complaint? (refer to the Guide to Complaints: Industry Professionals for more information on how to find out the broker’s name and contact information)

  • Did you make a complaint with other law enforcement agencies or industry associations?

  • Did you start legal proceedings?

  • If you selected “yes” to any of the above questions, attach an explanation and supporting documentation. If you started legal proceedings, please attach copies of the statement of claim, statement of defence and outcome, if available. Note: If you include information from discoveries, such as oral testimony or other documentation, you should speak to your legal counsel to determine if the information is protected by an implied understanding of confidentiality.

  • What happened?

    Complete a type-written explanation about your complaint. This can be done in the section below or attached. Explain the facts in chronological order. Start with the date you met the industry professional or other relevant persons until today. Events should reference a date. If you cannot remember exact dates, please give an approximate period.

  • Supporting evidence

    Attach clear copies of all documents in support of this complaint (i.e. listing / service agreements, purchase/sale/rental contracts, agency forms, property management agreements, mortgage documents, amendments, correspondence between you and industry professional, deposit cheques, etc.) Retain originals for future reference.

  • Drop files here or
    Accepted file types: jpg, png, pdf, doc, docx, xls, xlsx, Max. file size: 10 MB.
    • C. Consent to Collection, Use and Disclosure of Personal Information
    • The Personal Information Protection Act governs RECA’s collection, use and disclosure of personal information. In providing the information in this form, I hereby consent to RECA’s collection, use and disclosure of my personal information to process my complaint and for regulatory purposes under the Real Estate Act and in accordance with the Personal Information Protection Act. The RECA Privacy Policy is available at I have read, understand and accept RECA’s Privacy Policy.

    • D. Acknowledgement
    • I agree to cooperate with RECA in its review and processing of this complaint.

      I understand I may be interviewed and, if this matter is referred to a hearing or trial, I may need to appear as a witness.

      I understand RECA cannot get financial compensation for me. I understand RECA will, when appropriate at its sole discretion, provide information I submit, including this Complaint Form and attachments, to the person(s) against whom I am complaining and any third parties necessary to deal with this complaint.

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