Notice to Consumers
Use this form if you have a complaint about an industry professional or their activities. The Real Estate Council of Alberta (RECA) may also investigate the activities of unlicensed individuals if their activities required a licence from RECA.
* Please submit separate complaint forms for each individual you’re complaining about.
If you are a licensed industry professional making a complaint about another industry professional, you must notify your broker or broker delegate. Your broker or broker delegate must speak to the subject’s broker or broker delegate before you make your complaint. This does not apply to complaints against real estate appraisers.
For more information on RECA’s complaint process, see Complaints & Discipline.
If you would prefer to put pen to paper, you can download and print the complaint form. Please send the completed form to firstname.lastname@example.org or by mail.
- A. Who are you? (Complainant)
- B. Who are you complaining about? (Subject)
Did you contact the industry professional’s broker to resolve this complaint? (refer to the Guide to Complaints: Industry Professionals for more information on how to find out the broker’s name and contact information)
Did you make a complaint with other law enforcement agencies or industry associations?
Did you start legal proceedings?
If you selected “yes” to any of the above questions, attach an explanation and supporting documentation. If you started legal proceedings, please attach copies of the statement of claim, statement of defence and outcome, if available. Note: If you include information from discoveries, such as oral testimony or other documentation, you should speak to your legal counsel to determine if the information is protected by an implied understanding of confidentiality.
Complete a type-written explanation about your complaint. This can be done in the section below or attached. Explain the facts in chronological order. Start with the date you met the industry professional or other relevant persons until today. Events should reference a date. If you cannot remember exact dates, please give an approximate period.
Attach clear copies of all documents in support of this complaint (i.e. listing / service agreements, purchase/sale/rental contracts, agency forms, property management agreements, mortgage documents, amendments, correspondence between you and industry professional, deposit cheques, etc.) Retain originals for future reference.
- C. Consent to Collection, Use and Disclosure of Personal Information
- D. Acknowledgement
I agree to cooperate with RECA in its review and processing of this complaint.
I understand I may be interviewed and, if this matter is referred to a hearing or trial, I may need to appear as a witness.
I understand RECA cannot get financial compensation for me. I understand RECA will, when appropriate at its sole discretion, provide information I submit, including this Complaint Form and attachments, to the person(s) against whom I am complaining and any third parties necessary to deal with this complaint.