The Board approved an updated Stakeholder Engagement Policy in March 2021.
The Real Estate Council of Alberta (RECA) is an independent, non-government agency, responsible for governing residential real estate broker, commercial real estate broker, property manager, condominium manager, and mortgage broker licensees under the Real Estate Act of Alberta. As the governing body for licensees, RECA is committed to the public interest by promoting the integrity of the industry and protecting consumers.
RECA builds consumer trust and confidence in licensees by:
Download the Stakeholder Engagement Policy or review it below.
The Stakeholder Engagement Reporting Guideline is a companion document to the Stakeholder Engagement Policy that describes how Board and Industry Council members will report their various types of stakeholder engagement.
RECA defines stakeholder engagement as meaningful, transparent, comprehensive, consistent dialogue with individuals, firms, and organizations affected by RECA’s actions as it carries out its regulatory mandate. The Stakeholder list is included below.
RECA is governed by a Board of Directors and four Industry Councils. Each Industry Council is responsible for stakeholder engagement within their sector. The Board of Directors is responsible for ensuring the effective operation of RECA and, as much as is possible, for ensuring consistency in regulation among the Industry Councils.
The Real Estate Act requires Board and Industry Council members to remain impartial. Section 9(1) states, in part: No person while a member of the Board or an Industry Council shall do any of the following: (a)…. act on behalf of an association in any manner other than as an ordinary member of the association; (c) act in a manner, whether or not prohibited by this Act, the regulations, the bylaws or the rules, that may result in, or create the appearance of, (ii) giving preferential treatment to any person or (iv) foregoing independence or impartiality.
All stakeholder engagement must be conducted through a transparent, managed process:
RECA’s formal stakeholder engagement initiatives will be defined by annual (fiscal) Communications Plans for each of the Board and Industry Councils. These Communications Plans will be drafted by RECA Administration, and approved by the Board and Industry Councils, as the case may be.
An official spokesperson communicates the messages of the organization to the public. Therefore, the Board Chair, the Executive Director, and the Registrar speak on behalf of RECA, depending on the context. The Industry Council chairs, the Executive Director, or the Registrar speak on behalf of specific Industry Councils. Collaboration between spokespersons is key to ensuring they convey a consistent message.
Broadly speaking, the Board Chair or Industry Council Chairs should be responsible for conveying certain messages (e.g. major policy decisions) while the Executive Director is more appropriate to convey operational matters and the Registrar is more appropriate to convey regulatory or disciplinary matters.
The responsibilities of RECA’s spokespersons include:
Spokesperson messages should be restricted to established RECA policy and not the spokesperson’s personal views, matters still under RECA’s consideration or where a policy has not been developed.
All stakeholder engagement should be facilitated by RECA Administration.
The Board Chair may delegate specific matters to another Board member, Industry Council Chair, to the Executive Director, the Registrar, or to a member of the RECA staff (after consultation with the Executive Director). The Executive Director may delegate their spokesperson responsibilities on an operational basis. The Communications and Connections Manager is available to provide assistance or advice in responding to correspondence or preparing for a meeting, presentation, or media interview (e.g. conducting research, talking points, prepare presentation slides etc.).
Should a stakeholder or other entity begin legal action against RECA, all stakeholder engagement activity and correspondence to or from that stakeholder or entity must be routed through RECA’s General Counsel.
Once legal action against RECA concludes, stakeholder engagement activity with that stakeholder or entity may resume as normal.