Maintaining trust in the real estate industry takes more than following the rules—it requires licensees to speak up when something doesn’t seem right. RECA investigates conduct that may violate the Real Estate Act and its Rules. But regulators can’t do it alone. We rely on licensees across the industry to help identify and report potential misconduct.
Reporting concerns isn’t just encouraged—it’s part of a licensee’s professional responsibility.
How RECA Investigates Concerns
RECA can begin an investigation in two primary ways:
- A complaint is submitted through the RECA website. Anyone—including consumers and industry professionals—can file a complaint.
- Information suggests a possible breach of the Real Estate Act or its Rules, even if no formal complaint has been filed.
In both cases, cooperation from licensees plays a crucial role. Timely reporting helps ensure issues are addressed quickly and consumers are protected.
Associates and Associate Brokers: On the Front Lines
Associates and associate brokers often work closely with clients and other industry professionals during real estate transactions. Because of this, they may encounter situations that raise red flags, such as:
- Suspicious financial activity
- Unusual documentation
- Signs of potential fraud
- Conduct that appears to breach regulatory rules
If you come across something concerning during your work, the Rules require you to report the matter to your broker. Your broker can then determine the next steps, which may include notifying RECA or guiding you through the reporting process.
Ignoring warning signs or failing to ask questions can create serious risks—not only for consumers but also for the licensee involved.
Understanding Your Reporting Obligations
RECA’s Rules clearly outline that licensees must inform their broker if they become aware of violations related to:
- The Real Estate Act
- Regulations
- RECA Rules
- Bylaws
- Conduct of anyone associated with the brokerage
These requirements exist to ensure the industry remains transparent, ethical, and accountable.
Brokers Carry Additional Responsibility
Brokers hold a leadership role within their brokerage and are responsible for managing operations and supervising the conduct of those working under them.
If a broker becomes aware of misconduct, they must:
- Take reasonable steps to minimize harm
- Notify the appropriate authorities, including RECA
- Implement measures to prevent similar issues from happening again
Failing to report or address misconduct can result in brokers being held accountable for the unreported behaviour.
Protecting Consumers Starts With You
A well-regulated industry benefits everyone—professionals, brokerages, and the public. Reporting suspected misconduct helps protect consumers and strengthens confidence in Alberta’s real estate market.
It’s also an opportunity to demonstrate professionalism and accountability.
Every licensee plays a role in maintaining the integrity of the industry.
How to Submit a Complaint
If you need to report a concern, complaints can be submitted directly to RECA using the Online Complaint Form.
For questions about licensee conduct or professional obligations, you can contact RECA at:
