RECA investigates all formal complaints against licensed professionals to ensure they meet the required standards of conduct. If a complaint involves someone who isn’t licensed but is suspected of engaging in activities that require a licence, RECA will also investigate.
What RECA Investigates
RECA only examines complaints that fall under its authority as outlined in the Real Estate Act and Real Estate Act Rules.
What RECA Does Not Investigate
RECA does not handle complaints related to:
- The conduct or obligations of buyers, sellers, property owners, or tenants
- Condominium boards or corporations
- Matters under the Condominium Property Act
For these issues, contact Service Alberta through the appropriate channel:
- Complaint Received
RECA receives a complaint. - Screening & Notification
If it qualifies for investigation, RECA notifies both the complainant and the licensee. - Investigation
RECA’s trained investigators carefully and objectively gather the facts, which may include interviews with the complainant, the licensee, and any witnesses. - Evidence Review
Confidentiality is an important part of the investigative process. RECA keeps information private whenever possible to protect everyone involved. However, if the case proceeds to a hearing, some details may become public, and the complainant may be asked to testify. - Decision
The facts are given to the registrar to make a decision.
Possible outcomes include:
– No action
– Advisory note
– Reprimand
– Penalty
– Referral to a Hearing Panel - Outcome & Appeal Rights
RECA informs everyone of the decision and their appeal rights.
The time required to complete a professional conduct review depends on many factors such as complexity, the level of co-operation from parties, and the number of reviews underway.