Records - Transfer of File

Purpose: This bulletin explains the responsibility for real estate, property managers and mortgage broker professionals to meet their responsibilities in the transfer of documents when there is a change in service providers.

This bulletin applies to real estate, property manager and mortgage broker professionals.

A change of service provider from one brokerage to another may occur when:

The industry professional must ensure the transition occurs smoothly and with the least possible inconvenience to the client.

When disputes arise between industry professionals and their clients, industry professionals must cooperate and assist in the transition and transfer of documents to the new service provider.  The electronic transfer, receipt and maintenance of documents is acceptable. There may be documents that must be in their original format.

When there is a change in property managers, cooperation includes the timely exchange of:


Related information

Real Estate Act Rules - sections 42(g) and 57(d)