Voluntary Broker Resolution Process

The Real Estate Act, and the regulatory model it establishes for the Real Estate Council of Alberta (RECA), is based on the self-regulatory model of traditional professions such as accountants, engineers, doctors and lawyers. While this is the case, there is one component that has been missing from RECA’s self-regulatory model: mediation.

While the Real Estate Act does not prohibit mediation, it requires all complaints meeting minimum complaint requirements to be investigated. As a result, any mediation initiative must be agreed to by all parties in writing.

RECA’s new mediation initiative is called the Voluntary Broker Resolution Process (VBRP). The intention of the VBRP is to resolve complaints involving breaches that are minor in nature.

Under the VBRP, all parties, the complainant, the industry member subject to the investigation and the broker at the time of the events, must agree to participate in writing. This process is a type of complaint resolution process that will be managed by the broker. If the complaint is resolved through the VBRP, the complaint is withdrawn and the investigation is terminated.

The VBRP is not currently available for complaints related to real estate appraisers and candidates. RECA is in discussions with appraisal associations to determine whether they would be interested in such a resolution process for real estate appraisal professionals.

Guide to the Voluntary Broker Resolution Process for Brokers

Agreements
Voluntary Broker Resolution Process Agreement - single client/customer
Voluntary Broker Resolution Process Agreement - mutliple clients/customers

Releases
Voluntary Broker Resolution Process Release - single client/customer
Voluntary Broker Resolution Process Release - multiple clients/customers

Forms for Matters Currently Part of a Professional Conduct Review

The following forms relate to matters that are currently part of a professional conduct review. You should have received these forms, completed by RECA, at the time the VBRP was recommended by a Professoinal Conduct Review Officer. If you have misplaced your copies of the completed forms, please speak to the officer who is handling the file. They will provide you with new forms. The following forms should only be downloaded and used if you are unable to speak with your case officer and time is of the essence.

Agreements
Voluntary Broker Resolution Process Agreement - single client/customer
Voluntary Broker Resolution Process Agreement - multiple clients/customers

Releases
Voluntary Broker Resolution Process Release - single client/customer
Voluntary Broker Resolution Process Release - multiple clients/customers

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